Returns and Exchange Policy
Although we strive for perfection with every macaron we make, sometimes items come up that need to be addressed. If you have a serious problem/concern with your product please follow the procedure below:
1. If there is a serious problem with any of our products you MUST let us know immediately by telephone. If it is after our regular business hours please send us an e-mail. It is vital that you inform us of the problem immediately (same day as pickup).
2. The product must be returned SAME DAY OR LATEST THE NEXT DAY. Please bring back all of it. Products with only small fractions remaining half eaten macarons will not be considered for a refund. Do not throw any of the product away.
3. If both of the above criteria are met the product will be considered for a refund. Only legitimate errors on our part will be considered for refund. Issues that will NOT be considered for refund include:
– If you dropped the product.
– If the product was improperly stored.
– Choosing a flavor that you don’t like.
4. VERY IMPORTANT! MACARONS PICKED UP EARLY, MEANING NOT BEING PICKED UP ON THE SAME DAY THAT THEY WILL BE EATEN, WILL NOT BE CONSIDERED FOR REFUND, NO MATTER WHAT THE PROBLEM.
5. No refunds are available but store credit and exchanges can be made.
DUE TO THE PERISHABLE NATURE OF OUR PRODUCTS IF A COMPLAINT IS NOT FILED IMMEDIATELY AND THE PRODUCT NOT RETURNED THE SAME DAY OR LATEST THE NEXT DAY THE ITEM WILL NOT BE CONSIDERED FOR RETURN/REFUND.